Contact
Use the contact route that matches your BotFrame account, product, privacy, legal, or payment question.
Product and account support
For sign-in problems, project questions, publishing, hosted bots, plan or billing questions, AI features, or other BotFrame product issues, contact hello@botframe.dev.
Include enough account or project context for us to identify the issue. Support availability, response times, and resolution times are not guaranteed unless a separate written agreement expressly says otherwise. Do not send Discord bot tokens, passwords, private keys, or other authentication secrets by email.
Payments, cancellations, and refunds
Paid BotFrame purchases are sold by Paddle.com as authorised reseller and Merchant of Record. Payment, subscription cancellation, receipt, tax, and refund requests can be managed through the link in your Paddle purchase email or through Paddle buyer support.
If a refund request depends on an alleged BotFrame technical problem, you may contact hello@botframe.dev so the product issue can be assessed. See our Refund Policy for more information.
Privacy requests
For questions about personal information or to exercise a privacy right available to you under applicable law, contact privacy@botframe.dev. We may verify your identity or control of the relevant account, and requests remain subject to applicable legal exceptions and the Privacy Policy.
Legal notices
Legal enquiries concerning the BotFrame product can be sent to legal@botframe.dev. Please identify the relevant account, project, content, or legal issue sufficiently for the request to be assessed.